The Esta guidelines
reflect our core values
and belief system.

Our guidelines were developed based on our commitment to our vision and mission, to bring trust and transparency to how homeowners/renters and contractor connect, feel safe, be respectful, and do their business in the light of day.

Be transparent

We are fortunate to have a diverse and engaging community of homeowners, renters, and home professionals and chances are, each or any engagement might be with same or different cultures, belief or orientation. The guidelines in this section help to foster a transparent and positive interactions during every experience.

Every feedback matters

Our focus and commitment toward good service delivery is unperturbed. However, somethings things happen that hesitates urgent communication and resolution. In few scenarios like this, we have made it easy for you to reach out to our dependable team. We continue to make efforts to improve the standards and your feedback is an intricate key to ensure these standards remain relevant.

Safety is everyone's business

We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written. This also applies to proper adherence to Covid – 19 precautions during job executions.

Be better than yesterday

Each job request on the platform comes with sometimes similar but mostly different requirements either with a repeat customer and new one. This section outlines our expectation to have your work even better than the prior project.

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